Here is everything you need to know about starting and maintaining
a subscription with Badger Comics' Subscription Service. If there
is any part of this FAQ that is unclear or doesn't provide you
with an answer you may need, please feel free to contact us
with your questions.
How Do I Start A Subscription?
How Does AutoFill Work?
What Is My WishList?
What About Variant Covers?
Is There An Easier Way to View The Listing?
How Do I Check On The Status Of A Subscription?
What If I Miss An Order Deadline?
How Are Subscriptions Billed?
How Are Subscriptions Shipped?
Can I Have My Store Orders Shipped With My Subscriptions?
How Do You Handle Damages or Errors?
How Do I Cancel My Subscription?
Do You Sell Titles/Books That Are For Adults Only?
Fine Print (Terms)
How Do I Start A Subscription?
It's easy! Simply go to the current Previews Listing and start
adding items to your order. Enter the quantity you would like for
each item on that page, then click Add Items. They will immediately
be added into your Subscription Shopping Cart.
Once you have put all items for that month into your cart, you
can review
your Subscription contents by selecting View Subscription
from the subscription menu or from the
confirmation status link at the top of every page on the site.
From here you will be able to see all
of the items in your current subscription as well as some extra
information about the order. Now simply click Confirm Order. If
you don't have your subscription preferences set or a credit card
on file for billing you will then be asked for this information. Once
entered and confirmed your subscription order will be ready
for processing.
Please note that after you Confirm your Subscription, any time
afterwards that you add items to your subscription, your order will be
automatically switched to unconfirmed. This is to simplify adding
items to a Subscription order after it's been confirmed.
You can see your Subscription Confirmation Status at the top of
every page (even in the regular store), which can take you to your
Status page where you can easily reconfirm your order.
How Does AutoFill Work?
AutoFill is a feature of Badger Subscriptions that will
automatically create a new subscription order for you based on
your previous orders. It will look at the last 12 months of your
confirmed orders and search for every title
coming out this month that you ordered the most recent issue to.
It will also reorder canceled and resolicited comics, and will
skip over titles you've decided to drop. Just login to the site
and click the AutoFill link located on the Previews Listing page
or the View Subscription page.
Please remember that AutoFill only builds your order. You will
still need to confirm the order by the due date to have
it placed. You will also need at least one previously confirmed
order with us for AutoFill to properly generate a new order. AutoFill
will not include unconfirmed subscriptions when figuring out your
order so for the best accuracy please remember to get your order
placed every month.
What Is My WishList?
In your Subscription Preferences you will see a box where you
can enter in a comma separated list of keywords and phrases. Simply
separate each keyword or phrase with a comma, save your settings,
and you can then use the Subscription WishList link on the navbar.
The WishList page shows you all titles for the current month
that contain your term(s) either in the title or the description.
Only titles which you have not already added to your subscription
will be shown. Enter in a quantity for each additional title you
want and you will be taken back to your View Subscription page
where you can look everything over.
Once you add a book or series through the WishList, it will then
be used by the AutoFill system to ensure that the title is selected
for you every month after.
What About Variant Covers?
All orders will be filled from a random assortment of the
regular covers shipped for a book. This means if a book ships
with a 50/50 ratio of two covers, half of the orders will receive cover
A while half will receive cover B. Cover versions may NOT be
requested. If you want all regular covers for a book, you must pre-order
as many copies as there are covers. So preordering 3 copies of a
book with 3 different covers in equal ratio will ensure that you
receive all regular cover versions.
Variants that are separately listed in the catalog do not follow
these rules. They may be ordered separately at the price listed. For
non-incentive variants (usually referred to as "XXXX Cover" or "Cover A/B") ordering
is guaranteed. For incentive based variants (usually marked VAR or
INCV) fulfillment is based on a number of factors including market
price as well as demand for the regular covers for the title. We are
are very pleased to say we have a 99% fulfillment rate on incentive based
variants. Still, in rare instances demand for the regular cover simply
isn't enough to fill all variant orders at the price the market
dictates for the cover. Update If you order
as many copies of the regular cover(s) as required to qualify for the incentive
variant, we will throw in the incentive cover for free. Please contact
us if you have any questions in general or on specific variant covers.
When using AutoFill, AutoFill will fill in
the least expensive cover. In the case of multiple covers at the
least expensive price, AutoFill will pick one of the regular covers
for you randomly. If you want a different regular cover, or wish
to purchase one of the premium covers, you will need to manually
add the cover to your order. Please note that titles with multiple
covers but only one solicitation will still be filled randomly,
and you must still order enough copies to receive all covers.
Is There An Easier Way to View The Listing?
At the top right side of each Previews listing page you will see a
variety of options available to control the listing. You can search
by keyword(s), filter by Publisher and Category, show all back
catalog items, and show only the #1's and #0's available for the month.
All filters and searches are stackable, meaning you can search for all comics
by Dark Horse Comics with Star Wars in the title, but only #1's and including
the back catalog. Whew! You can also choose to show more items per page
and can choose compact listings which do not show the thumbnail covers
or descriptions and allow you to view more items per page than the expanded
listings.
How Do I Check On The Status Of A Subscription?
You can either select View Subscription from the subscription menu,
or click your Subscription
Confirmation status from the top of every page on the site. This
page will give you information on your current subscription, as well
as let you review past subscription information. You will
also be able to control your subscription preferences from here
including billing information and shipping options.
What If I Miss An Order Deadline?
The order deadline is located on the View Subscription
page in the header information. All orders must be
committed by that time to guarantee pricing and availability.
We understand that people sometimes forget, run out of time, or
otherwise miss the opportunity to get an order in. If you miss
the order deadline and are an existing subscription customer in
good standing, please email us within three days of the subscription
deadline and we will work to fullfill most regular subs. Please
note that most variant covers and limited edition items will be
almost impossible to guarantee after the official subscription deadline.
How Are Subscriptions Billed?
Unlike many other online subscription services, you are not required
to pay for most items up front. Simply keep a valid credit
card on file and your order will be billed when it is shipped. The
only exception to this are items or single item quantities that
exceed $40, and/or items that the store would not normally stock.
In these instances we may require up to a 50% deposit on all such
items or quantities. The rest of the amount as well as the
remainder of your items will be billed per usual.
You can use PayPal to pay for your domestic subscription, however you must
still keep a credit card on file to do so. Typically on the Sunday before
your order is set to ship you will receive an email from the store
giving you the expected total for your shipment and a link that
will allow you to pay with paypal. You must have this total
paid no later than Tuesday night to guarantee the order is not
charged to your credit card. Totals not paid by the time
orders are generated will be charged to your credit card on file.
In the rare event that items from that week are damaged or shorted,
you will have a balance remaining in your store account as a result
that will be applied towards your next shipment. If you have any
further questions on paying for your subscription or pre-order with
paypal, please contact us
How Are Subscriptions Shipped?
The frequencies which you can have books shipped are:
- Weekly
- Twice A Month
- Monthly
All books are shipped out on Wednesdays (unless delayed until Thursday
by a Holiday). Twice a month shipments will be shipped out
on the second and last Wednesdays of each month. Monthly shipments
will go out on the last Wednesday of every month.
Shipping on subscription orders is a flat $5.95.
Whether one box or six boxes you still pay the same low $5.95 fee.
Shipments that are $40 and more will ship for $3.95. Your store orders
set to ship with your subscription even go towards the $40 total!
International subscription orders are welcome. International
orders will be shipped out for exact charges at a discounted rate
and your choice of service. Please contact us for sample rates
and further information.
Books are packed with the utmost care, ensured to arrive to
you in the same condition as they left our store in. If you
want even further protection, or you just prefer all of your
comics to be bagged and boarded, you may request all of your comics
to be bagged and boarded for an additional cost of $0.10 per book. We also
offer resealable bags instead for $0.12 per resealable bag and board.
Can I Have My Store Orders Shipped With My Subscriptions?
Absolutely! As an added bonus for all domestic subscription
customers, you can have most store orders shipped for free with your next
subscription shipment. Not only that, but your added items count
toward your $40 total for $3.95 shipping! Simply select the option on the shipping
page in the checkout. All store purchases sent with your subscription
are bagged and boarded free of charge, regardless of your bagged
and boarded preferences for your subscription.
Please note that certain items and supplies
do not qualify for free subscription shipping. If any such items
are in your shopping cart the option will not be available. You also
must have a subscription order shipping within 30 days to have
the Ship With Subscription option be shown as available on the
shipping screen.
International subscriptions are not eligible to have store items
shipped with subscription orders.
How Do You Handle Damages or Errors?
If anything is missing from your shipment, please let us know
immediately so we can get the right items out to you as soon as
possible.
If any items are damaged, please let us know within 48 hours of
receiving the shipment so we can work with you to replace the
damaged or defective items.
Please understand that as part of our subscription service, we
are not in the business of providing "mint condition" books. While
we will always fill subscriptions from the best available stock we
have, usually considered VF+ to NM, we are not
guaranteed mint books from Diamond and thus
can not guarantee your books will be in mint condition. If we do not have
a copy of a book in an acceptable condition to send out, we will
simply not ship the book and email you explaining that we had no
available copies in acceptable condition. We will work to get
acceptable copies in and will ship the book out as soon as we do.
If you are simply interested in reading your comics and
don't mind what shape they arrive in, there is an option available
to have reader copies shipped to you. You will still always have
your order filled with collectible copies first if available, but if
copies in collectible condition are not available we will then
fill your subscription with a reader copy at an additional 10%
discount! By subscribing to reader copies, the only way you won't
have a book filled is if our distributor doesn't ship it to us.
How Do I Cancel My Subscription?
You may opt not to place an order at any time you choose. There
is no monthly ordering requirement and you may stop pre-ordering
with us at any time.
If you wish to cancel any outstanding orders, please contact
customer service
immediately. Please note that not all items are able to be canceled
and existing deposits will only be refunded in the form of store
credit to be used online. Items that are unable to be canceled
will still require payment and either require a credit card to remain on
file or immediate payment in full of the remaining balance.
Do You Sell Titles/Books That Are For Adults Only?
To allow our customers to pre-order Adult titles through our subscription
service, we are now requiring age verification. To gain access to pre-ordering
Adult titles, simply email Customer Service
a copy of a valid state issued Drivers License/ID (or a valid passport for
international subscribers). Once received and verified adult titles will be enabled
for pre-ordering through Badger Subscriptions. Note: The name
and address on the license/passport/ID must match the name and address on the
account being enabled for Adult titles.
We do not stock Adult items for sale through the non-subscription store. We do
however carry Mature Reader and Parental Advisory
titles in-stock from various publishers and manufacturers. If you would like
to receive adult titles form Badger Comics, pre-ordering/subscribing is
the only way to do so.
Fine Print (Terms)
By confirming your order with Badger Comics, you are unconditionally
agreeing to purchase all items pre-ordered. You are further agreeing for us to
charge your credit card held on file as selected by your shipping frequency
(weekly, twice a month, or monthly). All terms in this agreement and in
the FAQ are as stated and subject to change. This agreement is not eligible to
be broken by the customer at any time and the customer must accept this agreement
to place a pre-order with Badger Comics. Cancellations of pre-orders are at
the sole discretion of Badger Comics, and any or all deposits that are
agreed to be refunded at the request of the customer or as a result of
violating this agreement will be done so in the form of store credit.
Badger Comics reserves the right to cancel or modify all outstanding orders
at any time if it believes these terms have been violated. Badger Comics
has no control over distributors or publishers canceling or changing
the contents of the solicited items and will only accept cancellations
of such items as allowed by their distributors or publishers. Badger Comics
reserves the right to change these terms at any time.
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